New Support Centre
The new Kontrolit support system is now live at http://support.kontrolit.net/ and provides a fast and efficient one-stop-shop for all customer support issues. The new support centre provides you with a range of support options including a:
Raising a support ticket is an easy and fast way to notify us of your problem, enabling everyone to track progress from one central place. This ticket can be seen by all members of the Kontrolit staff which means it doesn’t matter if the person you normally speak to is out of the office as your query can still be addressed. You have two easy ways of raising a new support ticket
- Login and ‘create a new ticket’
- Simply email firstname.lastname@example.org and we will raise the ticket for you
The knowledge base is up and running and provides customers with one central area to access frequent information fast to find answers to frequently asked questions.
This area includes support and help manuals for Kontrolit hosting.
Centralised Account Area
The support centre will soon be much more than a place to raise queries and will become a central easy to use area from which you can manage your account quickly and efficiently.