Somerset Lifeline — emergency response and support at the touch of a button

Who they are

Somerset Lifeline provides an emergency alarm system for older, frail or disabled people, offering 24-hour support from our Somerset-based response team. Their goal is to help people live independently at home with peace of mind.

What the service does

We designed a clear and accessible web design that explains Somerset Lifeline’s services, how the system works, and how customers can get started. The site highlights the emergency pendant and base unit, the 24-hour operator service, and the different payment plans available.

How it works

The system is simple to use:

• Press the button on the pendant or wristband to connect immediately to the 24-hour response team.
• An operator assesses the situation and contacts either the nominated keyholder or emergency services if needed.
• Help is dispatched quickly, and Lifeline officers can assist at home if required.

Flexible plans

Customers can choose from a range of payment options:

• Weekly or annual plans for standard service with a landline.
• Digital Hub plans for those without a landline.
• Response Service plans with Lifeline officer support, available weekly or annually.

Each plan includes a pendant and 24/7 operator assistance, with pricing clearly displayed. There are no hidden costs after the one-off setup fee.

Easy for the team to update

The site is powered by KIT CMS, so Somerset Lifeline staff can easily update service information, pricing, and downloadable guides without technical assistance.

Accessible and mobile-friendly

The website is fully responsive and built to be easy to use on smartphones, tablets, and desktops. Accessibility best practices ensure all users can access important information quickly, including setup instructions and the full Somerset Lifeline User Guide.

The result

The new website gives Somerset Lifeline a professional, easy-to-manage online presence. Customers can understand services, view plans, and request demonstrations confidently, while staff can maintain content effortlessly through KIT CMS.