Website Hosting, Security & Support — All Taken Care Of
Where will my website be hosted?
All websites we build are hosted in our own rack space at a UK data centre. This means your site is fast, reliable, and supported close to home.
What happens if my website goes offline?
Our servers are monitored 24/7. For standard hosting, issues are fixed during business hours. Enterprise customers benefit from 24/7 monitored response with engineer alerts within minutes.
Do you back up my website?
Yes — all sites are backed up daily to a separate physical location. Enterprise customers can opt for near real-time backups and a dedicated disaster recovery plan.
How do you make sure emails from my website don’t end up in spam?
We use SendGrid for reliable email delivery and configure behind-the-scenes checks (SPF, DKIM and DMARC) that prove your messages are genuine, so they land in inboxes.
Can you help me if I need changes or training after launch?
Absolutely. We provide a help site, training sessions, YouTube tutorials, a support ticket system, and you can always phone or email us directly.
When we build your website, we also host, protect and support it long term — so you’ve got one trusted partner for everything.
Security, Patching & Cloudflare Protection
We apply OS and core system updates to keep your site secure. Every site includes our Cloudflare web shield for:
- Faster load times with global caching
- DDoS mitigation & smart firewall filtering
- Bot blocking and options to limit unwanted crawlers (incl. AI scrapers)
- “Always Online” cached pages if your origin has issues
Reliable UK Hosting & Monitoring
Hosted in our own rack space in a UK data centre. Options from shared hosting to dedicated VMs and hardware for high-traffic sites.
- 24/7 server monitoring for all customers
- Issue resolution in business hours for standard hosting
- 24/7 monitored response for enterprise (engineer alerts within minutes)
Backups & Disaster Recovery
Daily off-site backups as standard, with multiple methods for redundancy.
- Basic disaster recovery plan for all sites
- Near real-time backups & dedicated DR strategy for enterprise
Email Deliverability (SendGrid)
We route website emails (orders, passwords, contact forms) through SendGrid for reliable delivery.
SPF, DKIM & DMARC: checks that prove your emails are genuine, so they land in inboxes, not spam.
Compliance & Data Protection
GDPR by design in our core software: remove users or customers without breaking orders, reports or audit trails.
Best practice awareness for PCI DSS when taking online payments.
Staging & Scalability
Need a safe place to test? We can provide a staging site on request for feature rollouts and campaigns.
Infrastructure scales to handle traffic spikes from promotions or seasonal peaks.
Ongoing Training & Support
- Help site with KIT CMS how-to articles
- Hands-on training & refreshers for new staff
- YouTube video tutorials
- Ticketing system, phone or email support
- Optional paid support packages for guaranteed response times and peace of mind
Domains & SSL
We manage domain renewals automatically via our billing system, so your site never lapses. Secure SSL is included as standard.
Technology Stack
Under the hood, your site runs on enterprise-grade technology:
- Windows Server 2022
- Microsoft SQL Server
- .NET Core framework
A stable, scalable foundation for performance today and growth in the future.
