Toshiba HVAC Spares
A spare parts website for Toshiba heating and ventilation systems (HVAC).
Who are they?
Toshiba Carrier UK Ltd supplies spare parts for heating and ventilation systems (HVAC). Based in Plymouth, they work with business customers all over Europe.
What did they need?
Their previous site was unreliable and difficult to update. It also had errors with data presentation which meant that most customers preferred to call rather than use the site, thus increasing admin time in the office.
What was the solution?
Utilising our content management system KIT, we created a bespoke module for registered users to view and order goods easily and efficiently from any device. Within days of the site launch there was an increase in orders from customers and a reduction in telephone enquiries. The flexibility of the KIT CMS has allowed Toshiba staff to easily update and information to the site for the benefit of their customers, such as adding information on how to find model numbers and what new products will be available soon.