Support Centre Upgrade Improves Usability

The Kontrolit.net support centre has been upgraded and the focus has been on enhancing and improving usability, which involved adding numerous new features.

Sub-accounts

An extension of the contacts feature, Sub-Accounts allow you to create sub-users under your main client account, which then allows that contact to login, and carry out various actions that the you (the main account holder) has permitted them to.

Each section of the client area has it's own permission so the access rights can be fine tuned by the master account holder (and any sub-accounts given permissions to manage contacts) to create different logins for different purposes.

Just a couple of examples where this might be useful are:

• Billing Department - corporate users may have a dedicated billing department who should be given access to pay invoices and place new orders while the web/technical staff would only be given access to view current products & services and submit support requests, which was previously impossible
• Web Developers - a customer hosting with you may be employing a web developer to build and maintain their website so might want to give that developer access to create tickets and correspond on their behalf, without being able to access any billing information or change account details

The screenshot below shows the setup options for a Sub-Account:

As before there's also the email preferences for a contact so the user can also choose which emails the contact should receive.

New Payment Option - PayPal

There is now the additional option of paying via PayPal for items in the support centre, increasing the flexibility of payment.

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