All Kontrolit version 3 sites now come with dedicated email monitoring as part of the standard Service Level Agreement (SLA) package. This means that in the event of a critical site failure, Kontrolit.net staff receive an immediate email notifying them of the fault so they are able to take corrective action during normal office hours. A ticket is also automatically raised in the support centre so progress of the fault and corrective action can be tracked. Support out of office ours is on a best efforts basis for the standard SLA.
A premium SLA service that includes 24x7 monitoring is also available for mission critical sites, please contact sales on 01935 434734 for more information.
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